Following Tickets and Adding Watchers (Only for IT Agents)
There may be times when you might want to follow the progress on a ticket.
In case it's assigned to any agent in your team. In ESD, you can ‘watch’ specific tickets and even add your fellow agents as watchers.
If you’d like to add yourself as a watcher on a ticket, go to its detailed view and click the star icon from the top navigation pane.
Then click on the Add users' field and select ‘Me’. To add a fellow agent, select their name from the list.
Below is the screenshot.